In today’s high-speed production environments, reliable capping performance is essential to maintaining efficiency, product integrity, and customer satisfaction. Closure Systems International (CSI) supports that commitment well beyond the initial equipment installation. With a proven, regionally focused After Sales Support program, CSI helps customers maximize uptime, reduce maintenance costs, and sustain world-class line efficiency throughout the life of their capping systems.
Technical Service: Driving Peak Performance
CSI’s technical service team is dedicated to ensuring every capper operates at peak efficiency. Through ongoing audits, setup optimization, and capability studies, CSI technicians identify opportunities to increase throughput and minimize downtime. Each service engagement is guided by real-world production insights — helping plants run more consistently and with fewer unplanned interruptions.
Spare Parts: Fast, Reliable, and Competitive
CSI’s spare parts program is built around speed and dependability. Customers benefit from menu-based options that include rapid quotation response, dedicated support resources, and same-day service for urgent requests. With warehouses strategically located in the U.S., Mexico, and Costa Rica, CSI maintains more than 95% availability for high-turnover parts — ensuring production never waits on a missing component. Competitive pricing and responsive logistics make it easier for plants to maintain optimal inventory levels without compromising quality or delivery.
Expert Field Service: Regional Support When It Matters
CSI’s field service network brings expertise directly to the production floor. With nine Field Service Representatives and six Systems Engineers positioned across the United States, Mexico, and Central America, customers gain quick access to professionals skilled in all aspects of capping equipment support — from audits and rebuilds to full capability assessments. This regional approach ensures prompt service, faster turnaround, and trusted relationships built on consistent performance.
Conversions: Adapting with Ease
As packaging lines evolve, CSI helps operations adapt efficiently. Conversion components such as FlexChucks™, guides, starwheels, anti-rotation knives, and cams are engineered for seamless integration into existing systems. Whether introducing new packaging formats or improving existing ones, CSI’s conversion expertise keeps customers positioned for future growth without costly disruptions.
Preventive Maintenance: Planned Efficiency
CSI’s Preventive Maintenance Select program provides predictable, proactive support that complements existing plant maintenance schedules. Through four scheduled services per year and preferential pricing on parts, customers gain the advantage of planned expense management and continuous equipment optimization. This approach not only reduces unexpected downtime but also extends the life and reliability of every machine.
Training: Building In-House Expertise
To keep teams sharp and operations efficient, CSI offers customized training programs conducted either at customer facilities or at the CSI Technology Center. Courses cover plastic training, maintenance procedures, and operational best practices — all designed to empower staff with the knowledge and confidence to maintain high performance standards.
The CSI Advantage
From installation to ongoing optimization, CSI’s After Sales Support represents more than service — it’s a partnership built on performance, precision, and trust. With technical expertise, regional responsiveness, and proactive maintenance programs, CSI ensures every capper continues to deliver value long after it leaves the factory floor.
FAQ
1. What makes CSI’s After Sales Support different from standard equipment service programs?
CSI delivers a comprehensive, lifecycle-focused support model that goes far beyond traditional service. Customers receive technical audits, optimization guidance, regional field support, reliable spare parts availability, and structured preventive maintenance — all designed to keep capping operations running at world-class efficiency.
2. How does CSI ensure my capping equipment runs at peak performance?
CSI’s technical service team conducts performance audits, capability studies, and setup optimization based on real production conditions. This hands-on, data-driven approach helps plants improve throughput, reduce variability, and minimize unscheduled downtime.
3. What spare parts advantages does CSI offer?
CSI maintains strategically located warehouses in the U.S., Mexico, and Costa Rica, ensuring more than 95% availability for high-turnover parts. With rapid quotations, dedicated support, and same-day service for urgent requests, customers can maintain the right inventory without risking slowdowns or shortages.
4. How quickly can CSI provide on-site technical support?
CSI’s network of Field Service Representatives and Systems Engineers is positioned regionally across North America and Central America. This localized structure shortens response times and allows CSI to support audits, rebuilds, and equipment assessments with consistency and speed.
5. Can CSI help if we’re introducing new packaging formats or making line changes?
Yes. CSI’s conversion expertise includes FlexChucks™, starwheels, guides, anti-rotation knives, cams, and other engineered components designed for seamless integration. These solutions help plants adapt efficiently while protecting uptime and product quality.
6. What is included in CSI’s Preventive Maintenance Select program?
The program provides four scheduled service visits per year, preferential pricing on parts, and structured equipment evaluations. This proactive approach reduces unexpected repairs, stabilizes maintenance budgets, and extends long-term machine reliability.
7. Does CSI offer training for our operators and maintenance teams?
CSI provides customized training at customer sites or at the CSI Technology Center. Training includes plastic training, operational best practices, and maintenance procedures, ensuring teams have the knowledge to sustain high-performance capping operations.
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